Addressing complex questions timely and effectively
What do you need now?
Deciding adequately in complex situations without investing too much time or effort
- Complex situations that require fast actions
- Decision-making over layers of hierarchy
- Overwhelmed as single point decider
- Spending much time convincing stakeholders
- Consent of all involved parties required
- Fear of taking responsibility from employees
Which new capabilities are helpful?
Existing knowledge applied, risk reduced
- Identifying and involving relevant stakeholders for a decision to be made
- Neutral, objective-focused Facilitation
- Psychological safety, ‘speak-up’ culture
- Integration of contradicting perspectives and interests
- Letting go for decisions which are good enough without seeking management approval
What would change?
Business processes implemented meaningfully and fewer problems delegated
- Employees dare to define and decide on solutions locally
- Reduced waiting time for decisions from above
- Less busyness, e.g. drawing slides
- More responsibility taking and exchange between departments
- Complex questions are addressed through appropriate decision-making techniques
With what impact?
- Impact: Solutions are supported by the involved stakeholders
- Resilience: Even under pressure fewer delays and ‘bottlenecks’ emerge
- Engagement: Employees feel intrinsically motivated and relevant
- Speed: Through fast & local decision-making